All items purchased on our site carry a 15 day exchange/return policy as long as the product has not been used. Returns or exchanges that are requested after 15 days of receipt will not be accepted. Any used product will not be returned. Please verify order when purchasing to confirm purchase of the correct product. In case of return please fill out the appropriate RMA form. Once you have filled out the form, an email will be automatically sent to your address with further instructions. Please follow the instructions for return location. If exchange/return is is accepted, we will return the full purchase price of the product (minus shipping costs) as soon as product has been received. If product is damaged, additional fees may apply.